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Noticeboard

111 service - If you need urgent medical care when the surgery is closed please dial 111.   Please refer to the opening times-when we are closed section.  


Pharmacy First Scheme - Doctors' appointments aren't always necessary. Think Pharmacy First for people with certain minor ailments and conditions.  Please refer to our latest news page to find out more.

Welcome to Heath Lane Surgery

Welcome to our website.  We hope to use this site as a way of presenting all our patients with an up-to-date resource for all information relating to our practice, the staff and the services we provide.  We aim to keep it current with any news and developments.  We also hope you will use this website as a useful source for other health related information.

Our easy to use format has the added benefit of several online functions, shown at the bottom of this page.  Please note that patients will need to register for online services before use. Go to the bottom of the home page click on the service you want and the patient access screen loads, you can then either choose to register or sign in if already registered with online services.

If you are new to the area, have a look at our opening times, the practice does not cover all of the Hinckley area therefore please use the link, Hinckley roads in our catchment area to check. Please download a registration form and come and see us.

Access all Areas

Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.

Booking Non-emergency transport (ambulances/cars) -

Arriva transport solutions- Patient transport is a vital resource for those patients who need it and should not be seen as an alternative to a taxi or as a means of avoiding the inconvenience or cost of parking. Arriva call advisors are able to provide you with further information; please call 0345 2669 662    Arriva Patient Leaflet

Improving communication with patients

All staff working in the NHS have a legal duty to keep your medical records confidential in accordance with the Data Protection Act 1998.  Therefore, staff are unable to disclose any medical information to a third party regarding a patient over the age of 16 without their prior permission. This may seem unfair to you as the person who possibly arranges and drives them to all their appointments.  However, under no circumstances can staff assume that consent to release medical information, test results or any appointment information has been given without written authorisation from the patient. 

Staff are not trying to be difficult or obstructive, rather trying to protect each patients' confidentiality. 

If you would benefit from a third party input/someone else who looks after you (i.e. a family member or a carer) please can you inform the practice in writing.  We will then ensure this request is made available in your medical records and we can then liase with your nominated person as requested.

You may find our Frequently Asked Questions leaflet useful please use the link provided to download a copy.

Frequently Asked Questions

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and professional  surroundings.  With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands. 

Please view our mission statement.

Please have a look around our website, we would welcome your feedback.  We can use your thoughts to improve our online service and further develop the website to make it more useful for our patients.

Further information has been produced by our patient participation group in our patient information leaflet.

 


Please download Practice Leaflet 

Practice Leaflet

 

                                               Online Services Available see below

                                           Click any online service to register or sign in

(Site updated 13/02/2015)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemSign up to the newsletter
 
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