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Temporary Problems with Phone Line on Friday 23rd July – An ApologyJuly 2010 Staff arrived at the practice on Friday 23rd July to find we had no access to incoming or outgoing 'phone lines. The problem was promptly reported and despite our best efforts, it took 4 hours before the fault was rectified.

Please can I apologise for any inconvenience experienced, plus for any anxiety or frustration the incident caused for patients or their carers?

We are working with our telephone systems supplier & BT to try and minimise the risk of a reoccurrence

Thank you.

Ann Walsh, Practice Manager

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