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Noticeboard

111 service - If you need urgent medical care when the surgery is closed please dial 111.   Please refer to the opening times-when we are closed section.  


Pharmacy First Scheme - Doctors' appointments aren't always necessary. Think Pharmacy First for people with certain minor ailments and conditions.  Please refer to our latest news page to find out more.

From June 1st 2015 some requests for same day face to face appointments will be triaged by the Duty Doctor.

The receptionist will take your details and a brief desciption of the problem. The Duty Doctor will then call you back and either give advice over the phone if applicable, prescribe medication for you to collect, book a same day appointment or advics to make a next day available appointment depending on the urgency of the problem.

 New doctors booking system as of 1st June 2015.docx

 

Appointmentssteth_pills_diary

How you can help us manage appointment capacity, waiting times and avoid being held in  telephone queues?

  • Please book your follow-up appointments as soon as you know you will need one, so you can get a time that best suits you.  Don't leave it until the week before you need it.
  • Please avoid peak times (8.00am - 9.00am) to telephone for routine appointments.
  • Do you know you can book appointments up to 6 weeks in advance?
  • Try and avoid ringing at 8.00am for appointments unless absolutely necessary; same day appointments should be for patients where symptoms will not wait until the next day, these will be triaged by the duty doctor 'on call' all day, whereby a different doctor will be 'on call' each day, enabling easier access for patients that need urgent/emergency assessments. The GP will assess your problem via a telephone consultation first and, if required, will then invite you to the surgery for a face-to-face appointment.
  • Do you know you can register for online services? Please ask at reception for details. Once registered you will be given a simple password and be able to log on to enable you to:
    • book appointments with your GP
    • request prescriptions
    • view your medical summary
  • Consultations are by appointment and can be made in person at reception, over the telephone or online (once registered for online services) via the link below .

        Book an Appointment - Patient Access

  • You can also book appointments and order repeat prescriptions on your mobile phone. Patient access is now available to download as an App to your smartphone.  This will enable you to book appointments and order repeat prescriptions providing you have an internet connection and have registered for online services. Please use the mobile app tab provided above.
  • If your appointment does not need a face to face consultation we now offer GP telephone consultations.
  • Please note an appointment is for one person only and will generally cover one problem at a time. For the doctors to endeavour to keep surgeries running on time it may be necessary to book an additional appointment if more than one problem needs to be discussed or you can request a double appointment. 

For routine consultations we will endeavour to offer patients an appointment within 2 working days of the request. However please help the practice to achieve this by following the advice above.

The practice aims to answer all calls quickly and efficiently as possible and by following the simple advice above will leave the telephone lines free for urgent cases.

Please note that all Doctors do not work every day of the week. Therefore if you ask for a same day appointment we may not be able to offer you your doctor of choice. However we appreciate patients wanting continuity and have therefore added our doctors normal working pattern to our website.  Please see the tab at the top of the page.

When Your Doctor is Working

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Chaperones

Please remember that chaperones are available for the following circumstances: during all intimate or personal examinations of the patient (either male or female) or where the nature of the consultation poses a risk of misunderstanding. Please ask at reception if you would like a chaperone

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the appointment to someone else.

 
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