Welcome to Heath Lane Surgery
Welcome to our website. We hope to use this site as a way of presenting all our patients with an up-to-date resource for all information relating to our practice, the staff and the services we provide. We aim to keep it current with any news and developments. We also hope you will use this website as a useful source for other health- related information.
Our easy to use format has the added benefit of several online functions, shown at the bottom of this page.
If you are new to the area, have a look at our opening times; the practice does not cover all of the Hinckley area therefore please use the link, Our catchment area to check. Please download a registration form and come and see us.
We would be grateful if you could please complete a survey on extended opening hours by clicking the link below or using the QR Code. Thank you for your co-operation.
People in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine, the covid pass will not show any boosters you may have had.
Vaccine status will be available from the NHS App which you can download from app stores. It may take more than a week for your identity to be checked and verified so you can use this service.
If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.
When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.
TELEPHONE LINES ARE BUSY - Please be aware we are experiencing a high volume of telephone calls. If possible please make use of our Online Services to order repeat medication or to book or cancel appointments.
PLEASE DO NOT EMAIL THE SURGERY TO REQUEST REPEAT MEDICATION OR BOOK APPOINTMENTS
The Official NHS COVID-19 contact tracing app for England and Wales, click HERE
for more details
We will have QR Codes in our waiting rooms for patients to scan
We would like to manage your enquiry as quickly as possible so that we can effectively provide you with the care and treatment you need. If you need to see a doctor or nurse for medical advice or treatment please contact us (Monday to Friday between 8am and 6.30pm)
For all other non-health related enquiries relating to COVID-19 (eg. social distancing, lockdown restrictions, furlough etc.) please contact the Citizens Advice Bureau by filling in a form available on their website or by telephone (Monday to Friday between 9am and 4.30pm):
Citizens Advice Leicestershire
Tel: 0300 3302111
Well Pharmacy next door to the surgery are operating reduced opening hours with a one in one out policy, this is to allow them to operate safely and provide the best service they can for as many patient as possible during this difficult time. The Surgery has no affiliation with the Pharmacy, Please do NOT contact the Surgery regarding questions relating to the Pharmacy including opening hours or whether a prescription is ready for collection.
You can however email the Pharmacy directly at firstname.lastname@example.org
When Booking Appointments with a Doctor, please be aware that this will be a telephone appointment and the Doctor will call you from a withheld number. The time of the appointment is a guide and will not necessarily be at the appointment time. Please help us by entering a reason for your appointment and also the telephone number you would like the doctor to contact you on. We are also offering Smear and Asthma Review appointments with our nursing team online.
Note: SystmOnline is now available from outside of the UK.
If your password is not working please use the I've forgotten my password link to help reset it,
you have only 5 total failed attempts to login before your account is deactivated.
DOWNLOAD THE NEW AIRMID UK APP FOR YOUR SMARTPHONE OR TABLET
For the latest health information regarding
the Coronavirus (COVID-19), please here >>HERE<<
Join a COVID-19 clinical trial
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. Heath Lane Surgery is involved with this clinical trial and you could be eligible to join if:
- You have had these symptoms for fewer than 14 days:
- a continuous new or worsening cough
- a high temperature
- You are aged 50 to 64 with a pre-existing illness (for example Asthma, COPD, Heart Failure, Diabetes)
- You are aged 65 and above
- Find Out More via the links below
Please do not contact our Reception Team about the Trial.
Access to NHS Dentistry
Novel Coronavirus COVID-19 LLR stakeholder bulletin
COVID-19 Privacy Notice
Supplementary LLR COVID-19 Privacy Notice
Heath Lane Surgery Privacy Notice
Changes to Electronic Prescription Service (EPS)
We have upgraded to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically since 11th March 2020.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
For the Patient Participation Group (PPG) page
Please click HERE
Have you changed your contact details recently?
Keeping us up to date with your contact details helps us to help you.
Click HERE or download our Change of Details form and return it to our reception team to update us on any changes
to your address, telephone number or even your email address.
Change of Details FORM
If you have changed your name, you will need to bring supporting documentation to the Surgery to show to a member of our reception team before a change can be made to your records.
Summary Care Record (SCR) is data shared with health and care professionals, consenting to Enhanced Summary Care Record (eSCR) can help staff involved in your care make better, safer and quicker decisions because additional information is shared. You can consent to sharing an Enhanced Summary Cared Record by speaking to Reception or a Clinician.
What is Additional Information?
Additional information is a summary of the information recorded by your GP practice about you and will include the following (when this is present in your GP health record):
- Your long term health conditions such as asthma, diabetes, heart problems or rare medical conditions.
- Your relevant medical history – clinical procedures that you have had, why you need a particular medicine, the care you are currently receiving and clinical advice to support your future care.
- Your health care preferences – you may have your own care preferences which will make caring for you more in line with your needs, such as special dietary requirements.
- Your personal preferences – you may have personal preferences, such as religious beliefs or legal decisions that you would like to be known.
- Immunisations – details of previous vaccinations, such as tetanus and routine childhood jabs.
- Specific sensitive information such as any fertility treatments, sexually transmitted infections, pregnancy terminations or gender reassignment will not be included, unless you specifically ask for any of these items to be included.
How will Additional Information help me?
Essential details about your healthcare can be very difficult to remember, particularly when you are unwell. Having additional information in your SCR means that when you need healthcare, you will be helped to recall this vital information.
There are already clear benefits for your care from having medication, allergy and adverse reaction information available through your SCR. If you choose to add additional information, this can further increase the quality of your care. Additional information can also empower you if you need some help to communicate your complex care needs.
Your Health in Safe Hands
The team are here to provide all patients with a professional and caring healthcare experience in friendly and professional surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.
Please view our Mission Statement.
Please view our Patient's Charter.
Please have a look around our website, we would welcome your feedback. We can use your thoughts to improve our online service and further develop the website to make it more useful for our patients.
Further information has been produced by our patient participation group in our patient information leaflet.
Please download Practice Leaflet
Heath Lane Surgery Privacy Notice
(Site updated 24/06/2022)